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Delivery Policy

Delivery Policy


Thank you for purchasing products from KIOMALL.com under YAFENG GROUP DEVELOPMENT LIMITED. To ensure you have a clear understanding of the product delivery process, we have formulated this shipping policy. Please read it carefully.

I. Delivery Time

  1. Delivery on Weekdays
    • Our office hours are from 10:00 to 18:00, Monday to Friday. For orders placed before 18:00 on a weekday, we will arrange for shipment the next 1-3 days. For example, if you place an order on Monday morning, the goods will be shipped on Tuesday - Thursday.
    • After shipment, the delivery time may vary depending on your region, the operational efficiency of the logistics company, and other uncontrollable factors. Generally, it may take 1 - 3 days for local delivery. Please note that these are only reference times and the actual delivery time may fluctuate.
  2. Delivery on Weekends and Holidays
    • If you place an order on Saturday, Sunday, or other legal holidays, due to the operational arrangements of the logistics company and our working hours, the package will be resumed for delivery next Monday. For example, if you place an order on Saturday, the goods will be arranged for shipment next Monday.

II. Delivery Method

We cooperate with several well-known logistics companies and will select the most appropriate delivery method for you based on factors such as your receiving address, the weight and volume of the goods. We strive to deliver the goods to you as quickly and properly as possible. During the delivery process, you can track the shipping progress of the package on our website or the official platform of the logistics company through the order tracking function.

III. Receipt Reminder

When the delivery driver is about to arrive at your designated receiving address, the driver will call the contact phone number you left in the order to notify you to come and collect the package. Please keep your phone unblocked so that you can receive the goods in time. If the delivery fails due to your phone being unreachable or other personal reasons, the driver will try to contact you again during working hours or handle the package according to the relevant regulations of the logistics company.

IV. Special Situation Handling

  1. In case of force majeure factors such as natural disasters, traffic control, and government administrative orders, delivery may be delayed. In this case, we will communicate with the logistics company as soon as possible to get the latest progress and notify you of the possible delay reasons and the approximate recovery time in a timely manner.
  2. If you find any abnormalities such as damage or loss of the package, please contact our customer service within 24 hours after receiving the package and provide relevant photo or video evidence. We will actively negotiate with the logistics company to properly handle it for you and strive to give you a satisfactory solution.

The company reserves the final interpretation right of this shipping policy. Any changes will be announced in a prominent position on the website. We hope you have a pleasant shopping experience on KIOMALL.com!

YAFENG GROUP DEVELOPMENT LIMITED
2025-03-23